If you find yourself looking for a new job, promotion or maybe you are a manager looking for an employee, this is the thread for you. As a former technical operations manager for a top fortune 50 company, I know how hard it is to find indispensable personnel resources with the qualities needed to perform the job competently and efficiently. I preferred to hire seasoned internal resources that had grown into their role.
In my opinion, a lot of managers don’t seem to look closer to home because they either don’t pay attention to the valuable local resources they have working around them or they don’t want to feel like they are cherry picking from other departments and would be embarrassed of what other department managers would think of them. Fortunately I look at it like they have already earned the right to be reviewed for a promotion. I find the other department managers appreciate the situation and could see each employee that I picked deserved the new opportunity to elevate their career.
I would always be social with everyone in other departments so I could see the success, failures, reaction to failures, work ethic and knowledge. With all of this information, I already had a benchmark of the persons performance, knowledge, and abilities but hiring from outside isn’t that much more complicated because it only takes a few questions to figure out.
I have personally mentored dozens of people obtain their goal of getting a better job role and would like to post the information here for your review and consideration. Each week I am going to post about one skill that managers and interviewers are looking for in a technical role like customer support levels 1, 2, and 3 but these can be applied to a wide variety of roles.